Expenny
Get in Touch
If you need help with Expenny, have questions about your account, or want to report an issue, email us:
Email: [email protected]
We aim to respond to all inquiries within 24-48 hours.
Quick Answers
- AI features are locked — if you registered with an email address, verify it first. Resend the verification email from Settings → Email.
- Out of free AI operations — the 20 free operations are shared across your whole family group and are a one-time allowance. Any member can upgrade to Premium to unlock unlimited AI for everyone.
- Billing and cancellations — subscriptions are managed by Apple. Cancel or change a plan in your Apple account subscription settings; refunds are handled by Apple.
- Deleting your account — delete it yourself in Settings → Manage Account. You have 30 days to change your mind and sign back in before it becomes permanent.
- Joining a family — you can belong to one family group at a time. Leave your current group before accepting another invite.
- Something didn't sync — expenses are saved on your device first. Reopen the app with a connection and pending items sync automatically.
Before Contacting Us
To help us resolve your issue faster, please include:
- A description of the issue you're experiencing
- The device and operating system you're using
- The app version, shown at the bottom of Settings
- Any error messages or screenshots, if applicable
Related: Privacy Policy · Terms of Service